Question 1

Can I sign in to my Hive mobile app account on multiple devices?

Accepted Answer

No, you will only receive your Hive Intercom video calls on the last mobile device that you sign into, meaning, once you sign into your Hive mobile account on a second device, your previous device will stop receiving Hive Intercom video calls.   If you like to have your other household members receive video calls on their smartphones, ask your property manager to create an account for them.

Question 2

Can I add other household members to the intercom directory?

Accepted Answer

Yes, in fact we designed it that way. The intercom directory is linked to RESIDENTS rather than UNITS, so if you have more than one household member living in your unit, ask your property manager to add all the residents to the directory. This way, every household member will get calls from their own visitors or courriel parcels.

Question 3

What if I run out of data on my mobile plan or have no access to the internet on my phone?

Accepted Answer

If a visitor is calling you while your smartphone does not have an internet connection, the intercom will call you on your telephone number instead. You can then answer and press "9" to give access to your guests.

Question 4

Where can I download the HIVE Smartphone Application?

Accepted Answer

Search for "Hive Intercom" on AppStore or PlayStore.   Download here for iOS.   Download here for Android.

Question 5

Can I opt out of using the smartphone application?

Accepted Answer

Yes, simply sign out of the mobile application and you will receive your intercom calls on your telephone number. Simply answer and press "9" to give access to your visitors.

Question 6

Can't find the answers to your question?

Accepted Answer

Contact support@hivebuzzer.com or chat with us on the HiIVE smartphone app.   We will be happy to help.

Question 7

Do you provide installation services?

Accepted Answer

No, we are the providers of the intercom hardware and the software that runs it. The installation is standard and any certified access control and security installer can do the job.

Question 8

Is Hive Intercom suitable for outdoors installations?

Accepted Answer

Yes, the intercoms are IP65 waterproof and can function well in temperatures of -30 to +70 degrees Celsius.

Question 9

What if a resident does not have smartphone?

Accepted Answer

The resident will be able to recieve their intercom calls on a telephone number of their choice. They can simply answer and press "9" to give access to their visitors.

Question 10

Is there a maximum number of units or users per building?

Accepted Answer

No, property managers can add as many residents to the HIVE Directory as they like, without any limitation.

Question 11

Is there a chance that subscription prices increase after a HIVE Intercom is installed at our building?

Accepted Answer

No, subscription prices will remain constant for all existing customers, with the exception of adjusting for national inflation rate.

Question 12

Can we install this without hiring a professional installer?

Accepted Answer

HIVE Intercom is very easy to install, however, we highly recommend that the installation is done by a certified access control installer.

Question 13

Does this intercom replace the key fobs?

Accepted Answer

No, you would still need your key fobs for other common areas in your buildings, but you wouldn't need your key fobs for the entry door anymore (if you are using the smartphone app).

Question 14

Can this be used to open back doors or garage entrances?

Accepted Answer

Yes, Hive Intercom can be used on any door that can be controlled with a relay.

Question 15

Can't find the answers to your question?

Accepted Answer

Contact support@hivebuzzer.com or chat with us on the HiIVE smartphone app.   We will be happy to help.