It could be that your Android phone's operating system is blocking the push notifications from HIVE.
With Android phones, they are all different, but here are the rough instructions:
> Open the Settings App
> Scroll down to Apps
> Scroll down to Hive
> Notifications
> Allow Notifications
No, you will only receive your Hive Intercom video calls on the last mobile device that you sign into, meaning, once you sign into your Hive mobile account on a second device, your previous device will stop receiving Hive Intercom video calls.
If you like to have your other household members receive video calls on their smartphones, ask your property manager to create an account for them.
Yes, in fact we designed it that way. The intercom directory is linked to RESIDENTS rather than UNITS, so if you have more than one household member living in your unit, ask your property manager to add all the residents to the directory. This way, every household member will get calls from their own visitors or courriel parcels.
If a visitor is calling you while your smartphone does not have an internet connection, the intercom will call you on your telephone number instead. You can then answer and press "9" to give access to your guests.
Search for "Hive Intercom" on AppStore or PlayStore.
Yes, simply sign out of the mobile application and you will receive your intercom calls on your telephone number. Simply answer and press "9" to give access to your visitors.
Contact support@hivebuzzer.com or chat with us on the HiIVE smartphone app.
We will be happy to help.