top of page

PRIVACY POLICY

 
1. INTRODUCTION

​

Hive Access Control Inc. (“HIVE”) respects privacy and is committed to protecting personal information collected through the Services.

​

By using the Services, Customers and End Users acknowledge and consent to the practices described in this Privacy Policy.

​

2. INFORMATION WE COLLECT

 

HIVE may collect:

  • full names;

  • display names;

  • apartment numbers;

  • phone numbers;

  • email addresses;

  • device identifiers;

  • push notification tokens;

  • visitor snapshots;

  • unlock logs;

  • intercom call logs;

  • support communications;

  • timestamps;

  • IP addresses; and

  • diagnostic information.

 

3. HOW INFORMATION IS USED

 

HIVE may use information to:

  • operate the platform;

  • manage directories;

  • provide visitor communication;

  • provide support;

  • facilitate remote access;

  • maintain security;

  • improve reliability;

  • investigate incidents;

  • enforce policies; and

  • comply with legal obligations.

 

4. VISITOR SNAPSHOTS AND LOGS

 

The Services may automatically capture visitor snapshot images during intercom interactions.

 

HIVE may maintain:

  • visitor interaction logs;

  • unlock activity;

  • intercom call activity; and

  • related operational records.

 

HIVE does not provide continuous surveillance or audio recording.

 

5. DATA RETENTION

 

Operational records are generally retained for approximately three (3) months.

 

HIVE reserves the right to modify retention periods as operational requirements evolve.

 

6. THIRD-PARTY PROVIDERS

 

HIVE uses third-party infrastructure providers including:

​

  • Google Cloud;

  • Firebase;

  • Twilio;

  • SendGrid;

  • Sematext;

  • Apple Push Notifications; and

  • analytics providers.

 

Certain providers may process limited data as required to operate the Services.

 

7. DATA HOSTING

 

HIVE primarily hosts data in Montreal, Quebec using Canadian cloud infrastructure.

 

Some third-party providers may temporarily process data outside Canada.

 

8. DISCLOSURE OF INFORMATION

 

HIVE may disclose information:

  • to authorized building representatives;

  • to law enforcement authorities;

  • to insurers;

  • to legal counsel;

  • to courts or governmental authorities;

  • to service providers; or

  • where required by law.

 

9. SECURITY

 

HIVE uses commercially reasonable security measures but cannot guarantee absolute security.

 

Users are responsible for maintaining the security of:

​

  • email accounts;

  • devices;

  • internet connections; and

  • account access.

 

10. USER REQUESTS

 

Users may request:

​

  • account updates;

  • display name changes;

  • deletion requests; or

  • information requests through HIVE support.


​Certain requests may require coordination with building management.

​

11. AI AND AUTOMATED SYSTEMS

 

HIVE may utilize AI systems, analytics tools, automated moderation, fraud detection, and operational automation systems to improve reliability, diagnostics, security, and support operations.

 

12. GOVERNING LAW

 

This Privacy Policy is governed by the laws of Quebec and applicable federal Canadian law.

bottom of page