Question 1

When someone calls me from the intercom, on my ANDROID device, I get a ringtone sound without any notifications and I cannot answer the call.

Accepted Answer

It could be that your Android phone's operating system is blocking the push notifications from HIVE.

With Android phones, they are all different, but here are the rough instructions:

> Open the Settings App
> Scroll down to Apps
> Scroll down to Hive
> Notifications
> Allow Notifications

Question 2

I just got a new phone and my HIVE app is not working. I do not receiving video calls anymore.

Accepted Answer

Sometimes, the data gets corrupted while transferring to a new phone.

Delete the HIVE Intercom app from your phone, and reinstall and sign back in. This should fix the issue.

Question 3

Can I sign in to my Hive mobile app account on multiple devices?

Accepted Answer

No, you will only receive your Hive Intercom video calls on the last mobile device that you sign into, meaning, once you sign into your Hive mobile account on a second device, your previous device will stop receiving Hive Intercom video calls.
 
If you like to have your other household members receive video calls on their smartphones, ask your property manager to create an account for them.

Question 4

Can I add other household members to the intercom directory?

Accepted Answer

Yes, in fact we designed it that way. The intercom directory is linked to RESIDENTS rather than UNITS, so if you have more than one household member living in your unit, ask your property manager to add all the residents to the directory. This way, every household member will get calls from their own visitors or courriel parcels.

Question 5

What if I run out of data on my mobile plan or have no access to the internet on my phone?

Accepted Answer

If a visitor is calling you while your smartphone does not have an internet connection, the intercom will call you on your telephone number instead. You can then answer and press "9" to give access to your guests.

Question 6

Where can I download the HIVE Smartphone Application?

Accepted Answer

Search for "Hive Intercom" on AppStore or PlayStore.
 
Download here for iOS.
 
Download here for Android.

Question 7

Can I opt out of using the smartphone application?

Accepted Answer

Yes, simply sign out of the mobile application and you will receive your intercom calls on your telephone number. Simply answer and press "9" to give access to your visitors.

Question 8

Can't find the answers to your question?

Accepted Answer

Contact support@hivebuzzer.com or chat with us on the HiIVE smartphone app.
 
We will be happy to help.

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